Business intelligence for measuring global systems for mobile communication provider performance

Abstract

Internet access is getting easier in various places, including Indonesia. Telecommunication media are no longer dominated by the use of pulse signals but have shifted to relying on internet access. This study aims to create a data visualization of internet speed in Bekasi urban sub-districts using the business intelligence (BI) model with online analytical processing (OLAP). Clustering was carried out using two methods, namely the K-means and K-medoids methods which were selected based on the Davies Bouldin index (DBI) value. This study produced a visual data prototype from the results of clustering from the data mining process and was accompanied by supporting data in the form of information on the highest and lowest speeds in the studied sub-districts. The clustering process uses K-means for uploading data with a DBI value of 0.847, while the data download uses K-medoids with a DBI value of 0.871. The prototype displays observation data, maximum and minimum value information, and the clustering result. The functional test result for the prototype showed conformity with the requirements, while the validation test showed that the prototype passed the validation test with a score of 0.8833.