Integrating artificial intelligence into accounting systems: a qualitative study on user experiences and challenges

Abstract

This research explores the integration of artificial intelligence (AI) in accounting systems, focusing on user experiences and challenges faced by accountants and financial professionals. Using qualitative methods, in-depth interviews with diverse accounting professionals reveal key themes: optimism mixed with skepticism about AI’s potential, concerns over algorithm transparency, and trust issues due to the “black box” nature of AI systems. Participants highlight inadequate training programs, which hinder effective AI use and fuel resistance to adoption. The study also discusses the impact of AI on job roles, emphasizing a shift towards strategic thinking and advisory functions while routine tasks are automated. Implementation challenges include system compatibility, data integration issues, and significant resource investments, compounded by organizational resistance and lack of executive support. The findings stress the need for transparent AI algorithms, comprehensive training programs, and managed job role transitions to maximize AI benefits. This research provides insights into real-world user experiences, offering a roadmap for organizations to support effective AI integration in accounting, leading to improved performance, job satisfaction, and acceptance of AI technologies.